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return policy

return policy

At Dermalogica we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

We'll gladly accept returns for any Dermalogica products purchased from Dermalogica.co.uk and will issue a full refund upon receiving your items within 30 days of the PURCHASE date.

Should you have a skin response to your product please also contact our customer service team as soon as possible.

All returns must be pre-approved by customer service.
Please contact customer service within 48hr should you have any discrepancies with your order.

Please follow the simple instructions below:

  1. Contact our customer service team on ecomcustomerservice@dermalogica.com with a picture of your order and clearly showing the items in your possession. Dermalogica will not accept images from our website, 3rd party websites or any other images that are not of your own Dermalogica order with packaging. If the images supplied do not meet the guidelines there may be a delay processing your refund.
  2. Our customer service team will be in contact within 3-5 working days with instructions for returns.

    It is the customer's responsibility to repackage the items for return. Dermalogica does not send out boxes, envelopes, jiffy bags or any other packaging material for customers to return items.
  3. If a collection is needed these are within the 9am-5pm Monday to Friday time frame. It is the responsibility of the customer to be available and present for the collection to take place.

Please send your package to:

Webshop Returns Department
Dermalogica Distribution Centre,
Unit 17B,
Brooklands Industrial Park,
Vickers Drive North,
Weybridge,
Surrey,
KT13 0YU

All RMAs are valid for only 30 days. Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.