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return policy

return policy

At Dermalogica we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

We’ll gladly accept returns for any Dermalogica products purchased from and will issue a full refund upon receiving your items within 30 days of the PURCHASE date.
Should you have a skin response to your product please also contact our customer service team as soon as possible.
All returns must be pre-approved by customer service.
Please contact customer service within 48hr should you have any discrepancies with your order.

Please follow the simple instructions below:

  1. Place the unused item in its original condition into original shipper packaging.
  2. Contact our Returns Department on 0800 917 7147 to obtain your RMA (Return Merchandise Authorisation).
  3. We will e-mail you an Electronic Return Label and a summary of the RMA transaction for your records.
  4. Take your package to the nearest DPD store. Once we receive your returned product(s), we will issue your replacement or refund.

Please send your package to:

Webshop Returns Department
Dermalogica Distribution Centre, Unit 17B, Brooklands Industrial Park, Vickers Drive North, Weybridge, Surrey, KT13 0YU

All RMAs are valid for only 30 days. Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.