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faqs

faqs

our products

  • How soon will I start seeing results from using Dermalogica products?

    Some people see results the first time they use the products, and everyone tells us that their skin feels different straight away. The skin feels, clean, smooth, hydrated, and reflects a new level of health that's visibly noticeable.

    If the skin has more advanced long-term needs, such as treatment of skin ageing, acne or hyperpigmentation caused by hormonal fluctuations or sun damage, results may not be immediately visible; however, skin health will continue to improve as you follow the advice of your professional skin therapist, your Face Mapping® zone-by-zone prescription and your home care regimen.

  • What are the long-term benefits of using Dermalogica products?

    Plain and simple – healthy skin. Dermalogica uses ingredients designed to help keep skin at an optimal level of fitness – not just cover up with cosmetic results. But don"t get us wrong: a benefit of healthy skin is skin that looks its best! In addition, when skin is at an optimal level of fitness, your professional skin therapist can more effectively address issues that may arise from time to time, as your skin"s needs are constantly changing.

  • Why do I need a professional skin therapist?

    For the same reason doctor and dentist check-ups are necessary: for better health!

    Skin is a living part of your body (your largest organ, in fact), that defends against environmental assaults and extreme temperatures. It helps eliminate toxins from the body. It heals from cuts, abrasions and scratches like a champ. It"s continually renewing and protecting. Simply put, skin keeps the bad stuff out and the good stuff in.

    So why do you dote more on your hair and nails – two items on your body that aren"t actually living? Your skin needs personal attention from a professional – and that professional is a Dermalogica professional skin therapist.

    At Dermalogica, we train more than 75,000 professional skin therapists a year. Dermalogica professional skin therapists are licensed, intensely educated skin health experts trained to prescribe Dermalogica products and deliver Dermalogica professional skin treatments. They have the answers to your most pressing skin care concerns. They know how to deliver real, visible results. They"re the best in the business, and have a real passion for taking care of your skin.

    Your best-looking skin starts with healthy skin, and healthy skin starts with a Dermalogica professional skin therapist. Start living your healthiest skin!

  • Where are Dermalogica products made?

    We are proud to make all our products in Southern California: Having our manufacturing facilities so close to our headquarters allows us to maintain a superior quality standard and level of oversight, and also support the local economy. Made in Southern California, Dermalogica is sold in over 80 countries around the world.

  • Why doesn't Dermalogica formulate make-up or hair products?

    Actually, we do, just from a skin health perspective! Dermalogica's number one focus is the health of skin – and we believe that taking good care of skin is just as important to your daily routine as brushing your teeth! We also know when skin is healthy, it looks its best.

    With that in mind, Dermalogica has created products to meet the needs of those who want skin and hair care products that function first and foremost for the health of skin.

    Our primers are what we like to call your last step in skin care and your first step in make-up! They're lightweight, moisturising, and helps condition skin while functioning as the perfect base for your make-up.

    From our Body Therapy line of products are Daily Cleansing Shampoo and Daily Conditioning Rinse, two gentle, daily use, therapeutic products for hair and scalp health. Daily Cleansing Shampoo contains moisturising and antioxidant-rich Argan, Avocado, and Coconut oils to infuse shine and softness into every strand of hair whilst also helping to shield it from sun damage. Daily Conditioning Rinse contains Panthenol (Pro-Vitamin B5) to help condition compromised cuticles and intensifies shine without adding extra weight.

  • Where can I find product ingredient listings?

    Ingredient listings can be found on each of our product detail pages.

orders

  • I have forgotten my password. What should I do?

    Go to Sign In and click on 'forgot password'. You will receive an email containing a link to reset your password.

  • Can I be sent samples before I purchase?

    Dermalogica® is a prescriptive, results orientated skin care line and as a brand that believes in the power of a skin care professional, the range is best used under the guidance of a professional skin therapist. We know that great results can be achieved by using the appropriately prescribed products for your individual skin concerns and for this reason we do not send Dermalogica samples out to our online customers, as we cannot physically see the skin and determine the correct product recommendation. We will always direct you to your nearest Dermalogica® skin centre where a professional skin therapist will be able to assist you in your journey towards optimum skin health and provide you with a Face Mapping® skin analysis, product samples and a personalised skin care prescription for you to try at home.

  • What forms of payment can I use?

    Card payments are authorised by WorldPay, we are unable to process an order without a successful payment. Please contact your card issuer if you have any queries regarding a rejected payment.

  • Where can I find product ingredient listings?

    Ingredient listings can be found on each of our product detail pages.

  • My payment has been refused. What can I do?

    Card payments are authorised by WorldPay, we are unable to process an order without a successful payment. Please contact your card issuer if you have any queries regarding a rejected payment.

  • Will I receive confirmation of my orders?

    Yes, you will receive an e-mail confirmation generated immediately upon successful order submission.

  • Can I place an order outside the United Kingdom / Ireland?

    Unfortunately we do not ship goods outside the UK / ROI.

  • Can I claim VAT back on my purchase made online?

    Unfortunately we do not supply tax free forms, we recommend looking at the HMRC website for further advice, or visit customs airside and reclaim the tax there.

  • Can I change my shipping address on my order once I have placed it?

    Yes, please email info@dermalogica.co.uk so we may update this for you

  • Can I cancel my order before it is despatched?

    You can cancel your order at any time before it is despatched. Please email info@dermalogica.co.uk and we will organise this for you. Should your order already be in the hands of our courier DPD, we will recall the order and issue a refund once our Distribution Centre receives it.

  • What if I need help or have a technical issue?

    If you have a question not addressed by this FAQ, please send us an email to: info@dermalogica.co.uk

dermalogica rewards

  • What is Dermalogica Rewards?

    Dermalogica Rewards is the loyalty program for all Dermalogica consumers that shop online at dermalogica.co.uk. This program allows you to earn points for purchases, referrals and much more. Dermalogica Reward points can be redeemed for Dermalogica products.

  • Who is eligible to join?

    All Dermalogica customers in the UK and Ireland may enrol in the loyalty program and start earning rewards!

  • What does it cost?

    Enrolment is free.

  • How do I enrol?

    Enrolment can be done by visiting www.dermalogica.co.uk/rewards

  • How do I earn Points?

    You can earn reward points in many different ways. Each time you place an online product order at www.dermalogica.co.uk you accumulate points. You can also earn points by linking your Facebook or Twitter accounts with your rewards account. There are many ways to earn points - see below for details.

    program enrolment 50
    product purchase 1 point per £1 spent
    refer a friend for Dermalogica Rewards sign- up 50
    refer a friend for Dermalogica product purchase 100
    email a friend 10
    connect Facebook account 1 time - 25 points
    connect Twitter account 1 time - 25 points
  • Is there a limit to the number of Points I can earn?

    Taking into consideration that some tasks can only be done once while others allow you to earn points constantly, there are certain limitations on the number of points you can earn per day, month, per quarter or per year.

      How often/how many points:
    program enrolment 1 time - 50 points
    product purchase on-going
    refer a friend for Dermalogica Rewards sign- up 50 points per month
    refer a friend for Dermalogica product purchase 100 points per 4 months
    email a friend 10 points per month
    connect Facebook Account 1 time - 25 points
    connect Twitter Account 1 time - 25 points
  • Why do I not see all of my Points?

    When you earn Points for certain activities, they will initally appear as pending. They only become available as redeemable points after the specified pending period has passed. You can view your pending and current point balance in your Dermalogica Rewards account dashboard. Log in to your dermalogica.co.uk/rewards account, go to My Rewards, then click on Activity. There you can view your approved and pending points.

      Point availability/pending period:
    program enrolment immediately
    for each dollar spent (online) immediately
    refer a friend that joins the program immediately
    refer a friend that purchases immediately
    email a friend immediately
    connect your Facebook account immediately
    connect your Twitter account immediately
  • Do my Points expire?

    Dermalogica Rewards Points only expire after 12 months of account inactivity.

  • What can I redeem my Points for?

    You can redeem points for a variety of Dermalogica product gifts.

  • How can I view my Points balance?

    To view your balance and program activity, login to the member application via the Dermalogica Rewards Page. Once logged in to your account, click on the "Activity" tab. There you will find a detailed list of all program activity and the points you have accrued for each action.

  • How do I redeem Points?

    To redeem points online, login to the member application via the Rewards Page and click on the "Rewards" tab. There you will find a list of all program rewards. There will be a "Redeem" button below any reward that you have enough points to claim. Click on "Redeem" and follow the detailed instructions.

  • Am I able to use Points at checkout?

    Not at this time. Your points can be redeemed for exclusive Dermalogica product gift sets.

  • Is there a place where I can report a problem or make a suggestion?

    Please email all questions and inquiries to info@dermalogica.co.uk